Exfo FTB-2 User Manual download pdf (Page 290)

Troubleshooting

280 FTB-2 and FTB-2 Pro

Solving Common Problems

The 3G USB modem key is

connected, but I am not

able to access the Internet.

There is no SIM card in the

USB modem key.

Insert the SIM card into the

USB modem key. For

complete instructions, refer

to the documentation that

came with your modem key.

The USB modem key is not

detected properly.

Disconnect the modem key

from your unit, and try

connecting it again.

If the modem key is still not

detected, try connecting it to

another USB port.

The SIM card has not been

activated or there is a

problem with service

package that you

purchased.

There is a problem with the

mobile network.

Contact your provider of

mobile services.

Batteries are not recharging. Ambient temperature is too

high or too low.

Make sure that the

temperature in the location

where you recharge the

batteries is within the

specifications

The AC adapter is not

connected properly.

Make sure that the AC

power cord is connected to

the unit and the AC outlet.

Problem Possible Cause Solution

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