Exfo FTB-2 User Manual download pdf (Page 323)

100

101

Warranty

FTB-2 and FTB-2 Pro 313

Service and Repairs

EXFO commits to providing product service and repair for five years

following the date of purchase.

To send any equipment for service or repair:

1. Call one of EXFO’s authorized service centers (see EXFO Service

Centers Worldwide on page 314). Support personnel will determine if

the equipment requires service, repair, or calibration.

2. If equipment must be returned to EXFO or an authorized service

center, support personnel will issue a Return Merchandise

Authorization (RMA) number and provide an address for return.

3. If possible, back up your data before sending the unit for repair.

4. Pack the equipment in its original shipping material. Be sure to include

a statement or report fully detailing the defect and the conditions under

which it was observed.

5. Return the equipment, prepaid, to the address given to you by support

personnel. Be sure to write the RMA number on the shipping slip. EXFO

will refuse and return any package that does not bear an RMA number.

Note: A test setup fee will apply to any returned unit that, after test, is found to

meet the applicable specifications.

After repair, the equipment will be returned with a repair report. If the

equipment is not under warranty, you will be invoiced for the cost

appearing on this report. EXFO will pay return-to-customer shipping costs

for equipment under warranty. Shipping insurance is at your expense.

Routine recalibration is not included in any of the warranty plans. Since

calibrations/verifications are not covered by the basic or extended

warranties, you may elect to purchase FlexCare Calibration/Verification

Packages for a definite period of time. Contact an authorized service center

(see EXFO Service Centers Worldwide on page 314).

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