Exfo FTB-2 User Manual Page 312
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
302 FTB-2 and FTB-2 Pro
Contacting the Technical Support Group
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact
EXFO at one of the following numbers. The Technical Support Group is
available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.
(Eastern Time in North America).
For detailed information about technical support, and for a list of other
worldwide locations, visit the EXFO Web site at www.exfo.com.
If you have comments or suggestions about this user documentation, you
can send them to customer[email protected].
To accelerate the process, please have information such as the name and
the serial number (see the product identification label), as well as a
description of your problem, close at hand.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224
support@exfo.com
- FTB-2 and FTB-2 Pro 1
- Contents 3
- FTB-2 and FTB-2 Pro v 5
- FTB-2 and FTB-2 Pro vii 7
- Certification Information 8
- FTB-2 and FTB-2 Pro ix 9
- 1 Introducing the FTB-2 and 11
- FTB-2 Pro 11
- Easy software updates 12
- Main Features 13
- Right panel 13
- 4 FTB-2 and FTB-2 Pro 14
- Left panel 14
- LED Indicators Description 16
- LED Status Meaning 17
- Function Buttons Description 18
- Power Sources 18
- FTB-2 and FTB-2 Pro 9 19
- Name of 21
- Description Comments 21
- 2 Safety Information 23
- 14 FTB-2 and FTB-2 Pro 24
- Symbol Meaning 24
- Laser Safety Information 25
- Electrical Safety Information 26
- FTB-2 and FTB-2 Pro 17 27
- Grounding Your Unit 31
- 22 FTB-2 and FTB-2 Pro 32
- Positioning Your Unit 33
- Installing the Carry Handle 34
- 26 FTB-2 and FTB-2 Pro 36
- Installing the Shoulder Strap 37
- 28 FTB-2 and FTB-2 Pro 38
- 30 FTB-2 and FTB-2 Pro 40
- 32 FTB-2 and FTB-2 Pro 42
- FTB-2 and FTB-2 Pro 33 43
- Turn locking screw 43
- 34 FTB-2 and FTB-2 Pro 44
- FTB-2 and FTB-2 Pro 35 45
- Turning On Your Unit 46
- Turning Off Your Unit 46
- 3. Tap Hardware and Sound 48
- 40 FTB-2 and FTB-2 Pro 50
- FTB-2 and FTB-2 Pro 43 53
- 44 FTB-2 and FTB-2 Pro 54
- Starting Module Applications 55
- 46 FTB-2 and FTB-2 Pro 56
- Embedded 8 Standard 57
- 48 FTB-2 and FTB-2 Pro 58
- FTB-2 and FTB-2 Pro 49 59
- 50 FTB-2 and FTB-2 Pro 60
- your unit 60
- a USB memory key 60
- FTB-2 and FTB-2 Pro 51 61
- 52 FTB-2 and FTB-2 Pro 62
- Activating Software Options 63
- 54 FTB-2 and FTB-2 Pro 64
- 56 FTB-2 and FTB-2 Pro 66
- To secure your unit: 69
- 60 FTB-2 and FTB-2 Pro 70
- Device Details 70
- 4 Setting Up Your FTB-2 and 73
- 64 FTB-2 and FTB-2 Pro 74
- 4. Tap Hardware and Sound 75
- 6. Select the Recording tab 76
- FTB-2 and FTB-2 Pro 67 77
- 68 FTB-2 and FTB-2 Pro 78
- 70 FTB-2 and FTB-2 Pro 80
- Recalibrating the Touchscreen 80
- 72 FTB-2 and FTB-2 Pro 82
- 4. Tap Pen and Touch 83
- 74 FTB-2 and FTB-2 Pro 84
- FTB-2 and FTB-2 Pro 75 85
- FTB-2 and FTB-2 Pro 77 87
- 78 FTB-2 and FTB-2 Pro 88
- FTB-2 and FTB-2 Pro 79 89
- 80 FTB-2 and FTB-2 Pro 90
- FTB-2 and FTB-2 Pro 81 91
- Configuring Network Printers 92
- 4. Tap Add a printer 93
- 84 FTB-2 and FTB-2 Pro 94
- 5. Tap Options 96
- FTB-2 and FTB-2 Pro 87 97
- FTB-2 and FTB-2 Pro 89 99
- Language code 99
- To download language packs: 100
- 3. Tap Control Panel 100
- 5. Tap Add a language 101
- 92 FTB-2 and FTB-2 Pro 102
- 10. Tap Options 103
- 94 FTB-2 and FTB-2 Pro 104
- Setting Date and Time Formats 105
- 96 FTB-2 and FTB-2 Pro 106
- FTB-2 and FTB-2 Pro 97 107
- 98 FTB-2 and FTB-2 Pro 108
- Power Plan Characteristics 108
- To select a power plan: 109
- 2. Tap Control Panel 109
- 100 FTB-2 and FTB-2 Pro 110
- To create a power plan: 111
- 102 FTB-2 and FTB-2 Pro 112
- 8. Tap Create 113
- FTB-2 and FTB-2 Pro 105 115
- 6c. Tap Save changes 116
- 8. Close the window 117
- Setting ToolBox X Behavior 118
- 110 FTB-2 and FTB-2 Pro 120
- 3. Tap Network and Internet 121
- 4. Tap Internet Options 121
- 5. Go to the Connections tab 122
- FTB-2 and FTB-2 Pro 113 123
- Setting Other Parameters 124
- 5Working with Your Unit 125
- Viewing PDF Files 126
- Taking Screen Captures 127
- Browsing the Web 128
- FTB-2 and FTB-2 Pro 119 129
- 120 FTB-2 and FTB-2 Pro 130
- Managing Favorites 131
- 122 FTB-2 and FTB-2 Pro 132
- Working with Your Unit 134
- To work with Favorites: 134
- 2. Tap Favorites Management 135
- 3. Tap Export 135
- 5. Tap Save 136
- 3. Tap Import 137
- 5. Tap Open 138
- Using the Calculator 139
- Using the Text Editor 139
- Accessing Other Tools 140
- Power Meter and VFL 141
- 132 FTB-2 and FTB-2 Pro 142
- IMPORTANT 143
- 8 Managing Data 145
- 136 FTB-2 and FTB-2 Pro 146
- 138 FTB-2 and FTB-2 Pro 148
- FTB-2 and FTB-2 Pro 139 149
- 140 FTB-2 and FTB-2 Pro 150
- Managing Data 151
- On an FTB-2, tap Devices 151
- FTB-2 and FTB-2 Pro 143 153
- 2c. Select Send files 154
- 146 FTB-2 and FTB-2 Pro 156
- FTB-2 and FTB-2 Pro 147 157
- 148 FTB-2 and FTB-2 Pro 158
- 3b. Tap Control Panel 160
- 3c. Tap Hardware and Sound 160
- FTB-2 and FTB-2 Pro 151 161
- 152 FTB-2 and FTB-2 Pro 162
- 154 FTB-2 and FTB-2 Pro 164
- 4. Tap System and Security 165
- FTB-2 and FTB-2 Pro 157 167
- FTB-2 and FTB-2 Pro 159 169
- 3. Tap Wireless 170
- FTB-2 and FTB-2 Pro 161 171
- 3. Tap Network 174
- 168 FTB-2 and FTB-2 Pro 178
- Characteristic 181
- Remote Desktop 181
- Connection 181
- TightVNC Client 181
- Working with Remote Desktop 182
- 174 FTB-2 and FTB-2 Pro 184
- Accessing Your Unit Remotely 187
- 4. Tap Select Users 187
- 180 FTB-2 and FTB-2 Pro 190
- Working With TightVNC 192
- 184 FTB-2 and FTB-2 Pro 194
- 186 FTB-2 and FTB-2 Pro 196
- 188 FTB-2 and FTB-2 Pro 198
- FTB-2 and FTB-2 Pro 189 199
- 3. Tap System and Security 200
- Firewall 200
- Testing Network Connections 204
- To perform a ping test: 204
- 2. Tap IP Tools 204
- FTB-2 and FTB-2 Pro 195 205
- Performing a Trace Route Test 206
- Timeout limit 207
- TTL limit 207
- Exporting the Results 208
- Visual Basic 209
- Visual C++ 209
- LabWindows 209
- FTB-2 and FTB-2 Pro 201 211
- Ethernet (RJ-45) port 211
- 202 FTB-2 and FTB-2 Pro 212
- PACKed 213
- 204 FTB-2 and FTB-2 Pro 214
- FTB-2 and FTB-2 Pro 205 215
- 206 FTB-2 and FTB-2 Pro 216
- For RS-232 216
- For TCP/IP 216
- FTB-2 and FTB-2 Pro 207 217
- 208 FTB-2 and FTB-2 Pro 218
- register callback events 218
- FTB-2 and FTB-2 Pro 209 219
- Preparing for Automation 220
- 10. Tap OK 221
- FTB-2 and FTB-2 Pro 213 223
- To add a user explicitly: 224
- 5. Tap OK 225
- 216 FTB-2 and FTB-2 Pro 226
- FTB-2 and FTB-2 Pro 217 227
- 218 FTB-2 and FTB-2 Pro 228
- FTB-2 and FTB-2 Pro 219 229
- 222 FTB-2 and FTB-2 Pro 232
- FTB-2 and FTB-2 Pro 223 233
- FTB-2 and FTB-2 Pro 225 235
- 226 FTB-2 and FTB-2 Pro 236
- FTB-2 and FTB-2 Pro 227 237
- 228 FTB-2 and FTB-2 Pro 238
- FTB-2 and FTB-2 Pro 229 239
- 230 FTB-2 and FTB-2 Pro 240
- FTB-2 and FTB-2 Pro 231 241
- FTB-2 and FTB-2 Pro 233 243
- 234 FTB-2 and FTB-2 Pro 244
- Tap Shut Down Module 245
- Environment 247
- ESR and ESE 248
- STB and SRE 249
- FTB-2 and FTB-2 Pro 241 251
- SCPI Command Structure 252
- Item Meaning 253
- 244 FTB-2 and FTB-2 Pro 254
- Consulting Data Types 255
- Writing Remote Control Code 256
- FTB-2 and FTB-2 Pro 247 257
- Error Message Format 258
- Monitoring Remote Commands 259
- 250 FTB-2 and FTB-2 Pro 260
- 252 FTB-2 and FTB-2 Pro 262
- 13 Maintenance 263
- Cleaning VFL-Type Connectors 265
- Cleaning the Touchscreen 266
- Recharging the Batteries 267
- Replacing Batteries 270
- 264 FTB-2 and FTB-2 Pro 274
- FTB-2 and FTB-2 Pro 265 275
- 268 FTB-2 and FTB-2 Pro 278
- FTB-2 and FTB-2 Pro 269 279
- FTB-2 and FTB-2 Pro 271 281
- Managing Windows Updates 282
- Maintenance 283
- Recalibrating the Unit 285
- Recycling and Disposal 286
- 14 Troubleshooting 287
- Solving Common Problems 289
- 280 FTB-2 and FTB-2 Pro 290
- When you perform a 291
- The disk needs a 291
- FTB-2 and FTB-2 Pro 283 293
- FTB-2 and FTB-2 Pro 285 295
- Troubleshooting 296
- 9f. Tap Browse 301
- 292 FTB-2 and FTB-2 Pro 302
- WIM file, an then tap Next 307
- 298 FTB-2 and FTB-2 Pro 308
- FTB-2 and FTB-2 Pro 299 309
- 18. Tap Restart 310
- FTB-2 and FTB-2 Pro 301 311
- 302 FTB-2 and FTB-2 Pro 312
- Viewing System Information 313
- 304 FTB-2 and FTB-2 Pro 314
- 306 FTB-2 and FTB-2 Pro 316
- FTB-2 and FTB-2 Pro 307 317
- FTB-2 and FTB-2 Pro 309 319
- Transportation 320
- 15 Warranty 321
- Service and Repairs 323
- 314 FTB-2 and FTB-2 Pro 324
- A Technical Specifications 325
- Technical Specifications 326
- BData Types 327
- <wsp> NL END^ 328
- FTB-2 and FTB-2 Pro 319 329
- 320 FTB-2 and FTB-2 Pro 330
- Data Types 331
- 322 FTB-2 and FTB-2 Pro 332
- <STRING PROGRAM DATA> 332
- FTB-2 and FTB-2 Pro 323 333
- Name Value Mnemonic 335
- 326 FTB-2 and FTB-2 Pro 336
- Reference Unit Suffix Unit 336
- FTB-2 and FTB-2 Pro 327 337
- 330 FTB-2 and FTB-2 Pro 340
- ">" 343
- 334 FTB-2 and FTB-2 Pro 344
- <8-bit data 345
- <RESPONSE MESSAGE 345
- TERMINATOR> 345
- 336 FTB-2 and FTB-2 Pro 346
- FTB-2 and FTB-2 Pro 337 347
- 488.2 on page 327 348
- C IEEE 488.2 and Specific 349
- Command Reference 349
- IEEE 488.2 Required Commands 350
- 342 FTB-2 and FTB-2 Pro 352
- Bit Weight Meaning 352
- 344 FTB-2 and FTB-2 Pro 354
- 346 FTB-2 and FTB-2 Pro 356
- 348 FTB-2 and FTB-2 Pro 358
- 350 FTB-2 and FTB-2 Pro 360
- 352 FTB-2 and FTB-2 Pro 362
- 354 FTB-2 and FTB-2 Pro 364
- 356 FTB-2 and FTB-2 Pro 366
- 358 FTB-2 and FTB-2 Pro 368
- 360 FTB-2 and FTB-2 Pro 370
- Specific Commands 371
- :FORMat[:DATA] 372
- :FORMat[:DATA]? 373
- :INSTrument:CATalog? 375
- :INSTrument:CATalog:FULL? 376
- :SYSTem:DATE 377
- :SYSTem:DATE? 379
- :SYSTem:ERRor[:NEXT]? 381
- :SYSTem:TIME 383
- :SYSTem:TIME? 385
- :SYSTem:VERSion? 387
- D SCPI-Based Errors 389
- 380 FTB-2 and FTB-2 Pro 390
- Description Probable Cause 390
- 382 FTB-2 and FTB-2 Pro 392
- 384 FTB-2 and FTB-2 Pro 394
- 386 FTB-2 and FTB-2 Pro 396
- 388 FTB-2 and FTB-2 Pro 398
- 390 FTB-2 and FTB-2 Pro 400
- 392 FTB-2 and FTB-2 Pro 402
- E COM Properties and Events 405
- COM Properties and Events 406
- Properties 407
- ReadBinary 410
- Initialize 411
- DeviceClear 412
- RemoteState 412
- LockoutState 413
- StatusByte 413
- RequestService 414
- ReturnToLocal 414
- F Communicating Through 415
- TCP/IP over Telnet 415
- Features 416
- Activating TCP/IP over Telnet 417
- 408 FTB-2 and FTB-2 Pro 418
- FTB-2 and FTB-2 Pro 409 419
- 410 FTB-2 and FTB-2 Pro 420
- FTB-2 and FTB-2 Pro 411 421
- 412 FTB-2 and FTB-2 Pro 422
- FTB-2 and FTB-2 Pro 413 423
- Releasing Modules 424
- Protocol 425
- BEGIN and END 426
- CLEAR LOGS 427
- CLOSE LINS 428
- CONNECT LINS 429
- KILL LINS 430
- STATUS CLIENT 431
- STATUS CONNECTION 431
- STATUS MODULE 432
- WHO M I? 432
- FTB-2 and FTB-2 Pro 423 433
- FTB-2 and FTB-2 Pro 425 435
- FTB-2 and FTB-2 Pro 427 437
- FTB-2 and FTB-2 Pro 429 439
- ₼⦌␂ℝ☀⹂䓸德棟Ⓟ䤓屓⸩ 441
- MARKING REQUIREMENTS 442
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